Privacy Policy

Marban is committed to adopting the highest standards to safeguard customers' personal information. 

Marban collects personal information about customers in order to conduct its retail business. Marban is obliged to collect, use, disclose and hold personal information in compliance with the National Privacy Principles in the Privacy Act 1988.

The type of personal information collected may include a customer’s name, address, telephone numbers, e-mail address, what was purchased, date of purchase, information on how you use our products and services and how much you spend, information on your browsing activity when visiting one of our websites, and personal preferences regarding musical instruments. This information helps us develop and make available products to suit your needs.


How Marban may use Customers’ Personal Information 
The personal information you provide Marban may be collected, used and disclosed for a number of purposes connected with our business operations, which include:

  • processing your orders or applications;
  • providing you with products and/or services requested;
  • billing you or administering your account;
  • dealing with requests, enquiries or complaints and other customer care related activities;
  • carrying out market and product analysis and marketing our products and services generally;
  • registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our loyalty or reward programmes and other similar schemes;
  • purposes relating to any third party acquisition or potential acquisition of an interest in Marban or its assets; and
  • carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with or in connection with legal proceedings, crime or fraud prevention, detection or prosecution. 

Marban will also use customer information to enable it to market its products and services to customers, where customers have given consent to do so.

To opt-out of receiving Marban marketing materials customers can “unsubscribe” by selecting this option on any emails received from Marban, by advising any Marban sales consultant or by sending an email to requesting to be unsubscribed.  You can also send updates of your personal information to this email address, or advise a sales consultant, to ensure your details are correct and up to date.

Please note that if you have an account with Marban, you will still be sent essential information about your account.


Sharing Customers’ Personal Information 
Marban may disclose or receive personal information or documents about you to/from:

  • parties involved in any third party acquisition or potential acquisition of an interest in Marban or its assets;
  • our service providers who assist us in providing our services, including organisations that assist us with archival, research, mail and delivery, auditing, management consulting, financial and legal advisory, banking, security or technology services;
  • law enforcement agencies to assist in the prevention of criminal activities. 

Security of Personal Information 
Marban will take all reasonable steps to ensure that the personal information collected, used or disclosed is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.


How to access your Personal Information 
Upon your request, Marban will provide access to your personal information held by Marban, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other public interests.


Additional information for users of our Websites 
If you visit a Marban website, including, to read, browse or download information, our system may record information such as the date and time of your visit, the pages you accessed and any information you may have downloaded. This information is used for statistical, reporting, website administration and maintenance purposes only.

Like many websites, our Websites may use "cookies" from time to time. Cookies are small text files that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.

The Websites may use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses cookies to help us analyse how users use our Websites. The information generated by the cookie about your use of the Websites (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the Websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.  By using any of the Websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

While we take great care to protect your personal information on our Websites, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security in our possession.

The Websites may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.